Emergency fix
Your site is down, showing an error, or locked you out. Pay one flat price and we fix it, most by the next morning.
Most fixes done by the next morning · No fix, no charge · 120+ websites delivered
$599 flat
Flat, paid upfront by card. Includes 30 days of the Care plan. No fix, no charge.
Seeing spam redirects or a "Deceptive site ahead" warning? That's a hack, not a fault: see hacked site cleanup.
Before you do anything else
Want to try it yourself first? Our guides walk through the white screen of death and the critical error message.
Most emergencies come down to a small number of faults. This is what usually causes each one and where we look.
| What you see | Common causes | What we check |
|---|---|---|
| White screen | A PHP fatal error with error display switched off, often after a plugin update or when the site runs out of memory. | Server error logs, the most recent updates, the PHP memory limit. |
| "There has been a critical error on this website" | A plugin, theme or piece of custom code crashing WordPress. WordPress usually emails the admin address naming the file involved. | The recovery-mode email, error logs, and the plugin or theme they point to. |
| "Error establishing a database connection" | Wrong database details after a host move, a database server that is down, or a damaged table. | Database settings in wp-config, database status with your host, table repair. |
| Site broke after an update | Two plugins that no longer work together, or an update that needs a newer PHP version than your server runs. | Which update ran last, its changelog, and a rollback tested on a copy of the site. |
| SSL warning or "not secure" | An expired certificate, or pages still loading images and scripts over http. | Certificate expiry, site address settings, hard-coded http links in content and theme. |
| Locked out of the admin | A changed password or email, a security plugin blocking you, or a broken login page. | User records in the database, security plugin settings, the login page itself. |
$599 flat
Site down or broken? One flat price, most fixed by the next morning.
No hourly meter and no back-and-forth about scope. One price, one fix, one report.
One flat price, paid upfront by card. No hourly meter. If we can't fix it, you get it back.
We send a link to a secure form for your WordPress and hosting logins. Never by email.
Most fixes are done by the next morning. Order by 5pm Eastern and it's done by 9am Eastern.
A short report on what broke and why, then 30 days of the Care plan watching the site.
You don't pay. If we can't get the site working, the $599 is refunded in full. If the real fix is bigger than an emergency repair, such as a rebuild, we tell you before doing anything and you decide.
Most fixes are done by the next morning. Order by 5pm Eastern and it's done by 9am Eastern. If a fix depends on something outside our control, such as your host restoring a server, we tell you as soon as we know.
Your WordPress admin and your hosting account, or hosting alone if the admin area won't load. After you pay, we send a link to a secure form, so passwords never go by email. Where we can, we create our own login so you can delete it afterwards.
No. We take a full backup of your files and database before we touch anything. If a change doesn't work, the site goes back exactly as it was.
Yes, for one emergency. It covers the diagnosis, the fix, the report and 30 days of the Care plan. If we find a second, unrelated problem, we tell you and quote it before doing any work on it.
During your 30 days of care, a problem that comes back is handled under the plan. After that, the Care plan at $249/month keeps updates tested on a copy of your site first, which is how most of these emergencies start.
Pay the flat fee now and we start straight away. Most fixes are done by the next morning: order by 5pm Eastern and it's done by 9am Eastern.
Not sure it's an emergency? Send the details instead and we'll reply within 2 business hours.