Is this you?
- Your site is broken and you need it working tomorrow
- You think the site has been hacked
- You need small changes made regularly by someone reliable
- Your developer takes days to answer an email
Site down or hacked right now?
Go straight to the emergency fix ($599) or hacked site cleanup ($899).
What's included
Pick the kind of help that fits the problem. Every option has a fixed price.
| You need | Service | Price | Response |
|---|---|---|---|
| A broken site fixed | Emergency fix | $599 flat | Most fixed by the next morning |
| A hacked site cleaned | Hacked site cleanup | $899 flat | Most cleaned by the next morning |
| Ongoing help and updates | Care plan | $249/month | Same-business-day replies |
| Help for a store | WooCommerce Care | $449/month | Priority queue, same business day |
| Anything else | Contact us | Fixed quote | First reply within 2 business hours |
How it works
Tell us what's wrong
Use the form, email us, or start an emergency fix directly.
First reply
Within 2 business hours, with what we think is happening and the price.
We fix it
Work is done on a backup or a copy of your site first, then put live.
You get a summary
What was wrong, what we changed and how to stop it coming back.
Questions we get asked
How fast do you reply?
First reply to any enquiry within 2 business hours. On a care plan, requests get same-business-day replies, and emergencies jump the queue; most are fixed by the next morning.
My site is down right now. What do I do?
Start an emergency fix: $599 flat, paid upfront. Most fixes are done by the next morning. Order by 5pm Eastern and it's done by 9am Eastern. No fix, no charge.
What if my site has been hacked?
Hacked site cleanup is $899 flat, includes 60 days of the Care plan, and comes with a free re-clean if the site is reinfected within 30 days.
Do I need a care plan to get support?
No. Fixes and projects are available on their own at fixed prices. A care plan gets you developer hours every month and the fastest replies.
How much does WordPress support cost?
Emergency fix $599, hack cleanup $899, Care $249/month, WooCommerce Care $449/month. Other work is quoted at a fixed price before it starts.
How do I send a request?
Use the form on this page or email contact@maplewp.com. Care plan clients email requests directly.
Get help with your site
Describe the problem and we'll reply within 2 business hours (Monday to Friday).